Not to mention the young lady I spoke to could barely provide a coherent sentence. I needed a shower drain basin replacement which was not covered. we make sure we’re getting it right. I called to schedule a service call and they set me up with a company that has terrible reviews. This will help real estate agents to become more effective in their field. The overall rating of the company is 1.3 and consumers are mostly dissatisfied.. Home Security Systems Review; Protect America Gold Award Winner 800-603-0314 Click to Call. Feb. 4, 2021 9:09 a.m. PT. HSA serves 25 states, and its customer service line is open 24/7. The service technician stated the unit was nonrepairable and that we would hear from HSA in 1-3 business days to start the replacement process. https://www.consumeraffairs.com/homeowners/home_security_america.html Home Security of America offers four types of home warranties. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Tomorrow or next month. Never came and never called. Home Security of America also provides tools for real estate pros like real estate coaching and social media resources. I was having company and needed it working. I bought my house in March 2015. A three-year contract is more convenient because a shorter contract means more versatility for you. Read our SimpliSafe Home Security System (2018) review. They chose us because of our excellent reputation for customer service and support. I requested another vendor and was told someone would get back to me. I selected my first choice, item not available. Home Security America, also known as HSA or HSA Home Warranty, sells home warranties. Copyright © 2021 Consumers Unified LLC. Have to now recall and wait another 20 minutes to start the process over. Travis Goodreau, Expert Advisor. I have had to call HSA four times about refrigerator issues. I definitely recommend. Our sample plan in Illinois also listed 11 potential coverage add-ons: Home Security America might be worth it for consumers looking to protect their home’s appliances and systems. The contract was purchased for me by the home seller last year, they paid $500 for it. I then decided to see what the cash option was. We can submit claims online or call it in, then they get back to us right away. We’ve done hundreds of hours of research and testing on … They’ve always been good to us and we've never had to dispute anything. If most were newer, I’m not sure I would have continued my service. Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint. Unfortunately, Home Security of America does not have a mobile app at this time. Home Security America, commonly known as HSA or HSA Home Warranty, sells home warranties. The rep was helpful and tried to use another zip code to find an additional contractor. Coverage varies by state, but our sample quote for a one-year plan on a home in Illinois covered the following: HSA home warranty costs vary widely. So I asked for a different company to come out (of their choice) but I was refused. Protect America alarm system has been in business since 1992. We value your privacy. I called (1 hr 30 on hold) before talking to someone who told me it would be a 3 week wait for their normal contractor. Not exactly the type of appliance you want to live without. A supervisor had to come & finish his job. This is a very unfair practice for a loyal customer and for anyone who is a customer! I had a Maytag Bravo machine and was looking for a comparable unit. Be the first one to find this review helpful. If you purchase smart lights or smart thermostat, you can also save extra money on your energy bill. Let’s dive in. In 2013, Top Consumer Reviews.com gave the company a five-star rating, and Protect America has been ranked #1 by at least three home-security review sites. The repair people they keep on container in our area have inflexible schedules and could not service the refrigerator for 1 week. The rep said she did not have the authority to do that. Before you buy, use our home security reviews to find the right system for you. Otherwise, I think the copays are not competitive enough (they charge $75 each). I had to hang up because I had work-related phone calls. Protect America is a full-featured DIY smart home security system. Unsubscribe easily. One took a half-day. Currently, BBB rates Protect America a modest C- due to numerous customer complaints, however. We’ve tested and reviewed loads of security … $300 at Best Buy. Useless to me, I need correct cables sent ASAP. Horrible customer service and long wait times on the phone with their people. You can arm or disarm your system with the press of a button, view a live video stream and recorded footage, get alerts and more. Discover reviews of top home security companies, determine whether or not you should get that nest camera, and read resources to help keep your home safe. Nine months after we moved in I had refrigerator and water heater issues, and more recently the furnace. The lowest-priced packages come with limited features and work only with a landline. They honored my current rate but then my monthly premium jumped back to current rate after just three months into my 2017 payments. American Home Security LLC. Home Security of America Insurance Service, Inc. is also located at the same address. American District Telegraph, the oldest home security provider in the United States, continues to put forward a good product. On 8-16-20 I have yet to hear from anyone. I called for the last time and was going to cancel my warranty since it is up for renewal but was transferred numerous times after each representative told me I was being transferred to the cancellation department but I never made it there. 20210 Sheriffs Cv . Was also told it had been scheduled, but had never been contacted by their alleged contractor. Customer service has been slow to respond but my biggest complaint with this company is rising premiums. Water heaters and instant hot water dispensers, Trash compactors, dishwashers and garbage disposals, Rekeying (up to six keyholes and four identical keys). I never had this problem before. I have made numerous phonecalls to get return service because the original work did not fix the problem. We explain how a home security system works and what features to look for. Although their cancellation process could be better, setup is easy and reviews mention excellent customer service. Home Security Reviews & Comparison. Protect America has some of the most affordable home security packages on the market. I hung up several times and tried the next day. and connect confidently with companies that deserve their business. Ultra HD 2MP IP Indoor / Outdoor Bullet Security Camera SKU: RUCB2M-1C 2 $139.98 R.A. Megan Wollerton. I received the e-mail to start the order process for a new washing machine. So there it is my friends.... A sad story of a broken refrigerator and a broken-hearted house wife who just wants people to do their freaking JOB! I have used HSA several times during my first 10 months in my new home. The contractor that came to my home advised me to call HSA because they were notoriously bad about follow up. There is also no live chat feature. They are currently battling a contempt order, filed by the Connecticut A.G. for numerous sales and business practices that allegedly violate the terms of a 2014 government action settlement. My ceiling fan was fixed. WITHOUT ANYTHING DONE AFTER 22 DAYS AND HAVING ALREADY PAID 100 DOLLARS ON THE 5TH. With no equipment or activation fees, along with free self-installation, Protect America is one of the most consistently affordable security systems in the world. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I asked to talk to a manager or supervisor and was told she could request via e-mail that one reach out to me within 24-48 hours. I am flummoxed regarding the process and can only express anger and frustration. Its location on this page may change next time you visit. I was furious! The service professional contacts the customer to schedule an appointment. I called the next day and she advised they received my order and someone will get back with me. Again, 45 minutes minimum. When the repair company finally came, they had to order a part from HSA which didn't arrive for 8 days. In a 2 day period (for less than 6 hours in total) I sell about 15 memberships. Security Guards of America operates 24 hours a day, 7days a week.Contact us today for an immediate response.Security Guard & Patrol Services1-800-747-5145. Our content is intended to be used for general information purposes only. It’s more expensive and covers less than the very first company I found besides them. We bought our home almost 10 yrs ago in an area we knew very little about. You can start with a free 14-day trial, then get a price match guarantee on alarm monitoring if you choose to sign on long-term. Best smart home support. FAQ. Protect America has been named a Consumers Digest Best Buy for five consecutive years running. Protect America transferred your account to Brinks Home Security on July 9. Popular Security … All Rights Reserved. How do I know I can trust these reviews about HSA Home Warranty? On June 25th I submitted my receipt for a new washer for 674.80 this was the same Maytag Bravo brand. But I sell MCA Total Security Plan to everyone else as a benefit plan they need! It was provided by the seller for 1 year and I decided to continue with it. 25 day wait on a simple service request on a stove, only to have them contact me and say I needed to resubmit said service request and pay an additional 100 dollars in order to do. It would be nice for the company to consider an app to make paying deductibles and ordering services more accessible to customers. What does HSA care? I have made 3 claims in 15 years. Home Security of America was founded not so much on having the lowest prices, but the best services. TERRRIBLE COMPANY DONT WASTE YOUR MONEY. WOW! There is a 50.00 administration fee if you cancel early. They will get paid regardless of when they come. One day I was on hold for 2hours and 12 minutes and still was unable to get a hold of a representative. We got Home Warranty of America when we bought our first house and we decided to stay with them given that they cover more stuff. Most if not all of the agents I talked to were easily understood, and I knew most did not speak English as their original language. Most of the appliances were older, several were 20 years old. Safeguard America Overview. Is it the money worth I have to pay? Nothing. The service reps are polite and try to help but can only apologize for the delays; they clearly need more service reps! Again for Feb 12. My service requests were promptly filled. If yes, then you are the right place! Get buying tips about Home Warranties, Service Plans delivered to your inbox. Home Security America serves the following states: Alaska, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Rhode Island, South Carolina, Tennessee, Virginia and Wisconsin. I called them and ask them to explain why premiums go up and up every year. I did some research to see which of the wash machines HSA offered were close since the Maytag Bravo was not an option. Was told OCT 27 that I needed to re submit request and pay another 100 dollar service fee. Blink Home Security Review: Truly Wireless, Affordable Home Monitoring Shawn Kim October 15, 2017 The average home monitoring system can cost you hundreds of dollars just for the technology and installation alone. Absolute garbage company. We’re a team of home security experts that are dedicated to helping consumers save time and money while researching home security systems. When determining what package is a good deal or not, it helps to do the math. Check out our home security reviews if you want to learn more about the top-rated home security companies. We have over 10 years in-depth experience and we tested the top home security systems and written for each system a detailed review for you: Home; Areas; Services; Industries We Service; Management; Transition Period; Training; Employment; Contact Us; Proudly served with the U.S. Army. The service professional repairs or replaces the broken system or appliance, and HSA takes care of the bill. AMERICAN HOME SHIELD REVIEWS, PLANS & COSTS - 2021. After I answered all the questions I was given a Dispatch ID number. It's unclear if Home Security of America offers 24/7 phone support. I’m always sure that within 24 hours I get a … I was on hold each time between 30 minutes to 1hr 30 minutes! It's normal for a home security company to lock you into a three- to five-year contract. We moved to FL 2 yrs ago and need repair on our fridge. The waiting period on the phone is minimum of 45 minutes and once you get a rep, s/he doesn't have clue what is going on. $260 at SimpliSafe. Thank you, you have successfully subscribed to our newsletter! I received a replacement kitchen faucet based on my plan level (Platinum with extras). If HSA doesn’t provide coverage in your state or its prices are too high for your budget, we recommend comparing quotes from other highly rated home warranty companies. But if all you need is basic home security, this is a good place to start. You can start with a free 14-day trial, then get a price match guarantee on alarm monitoring if you choose to sign on long-term. Many home warranty companies will only cover specific regions, so it's excellent to see companies that have wider coverage. So I now have to spend another hour on the phone. Plus, all Protect America plans come with a long-term contract. Upon calling Revo America, I will say I’ve have had a good standing relationship, Manuel answered the phone. Recent recommendations regarding … The key features of Protect America home security systems are: Mobile alerts; 24/7 monitoring; Surveillance cameras; Wireless equipment and DIY installation; Smart home options; Disaster protection ; Remote control through keychain and app; Equipment lifetime warranty; According to online reviews, the response time for Protect America is around 12 seconds, which is pretty … Well, no one showed up, and when we called HSA again, we found that there was no record of that appointment even having been created. Frontpoint – Best for DIY Installation; ADT – Best for Brand Recognition Woot woot. There were three wash machines I felt were close but still not as good as the Bravo. I have used HSA home warranty for 13 yrs in St Louis and had A&E come to our home for repairs time and time again with no issues. 3 reviews of Protect America "This is the worst security system ever. They finally sent a technician out, the first guy tried to get in my attic without a proper ladder and he fell on my dryer and dented it all up. Resident must qualify for a mortgage from a third party lender or pay the purchase price in cash to exercise the right to purchase a home. Each time I called I was not on hold for too long of a time. The comprehensive reviews will help consumers sift through all of the noise out there and find out which security providers are true to their word. I'm on my 36th day of no refrigerator, I've wasted so much time between HSA and the contractor fighting with them for a solution. All but once, the phonecall wait time was a least 45 minutes. With its presence in over 49 states and over 15,000 contractors, AHS Home Warranty has established its deep-rooted presence across the country. Home Partners Lease Purchase Program is offered and administered by Home Partners of America, Inc. Resident and property must meet eligibility criteria, which is subject to change. Safe Home Security Review – 2020 Reputation and Credibility . They hire the cheapest contractors to fix the work. The immediately and completely washed their hand of me. And now, the wait time for an appointment increased to 4 weeks! Waited on hold almost 20 minutes where the call was then transferred to another department where I waited another 20 minutes until the call was dropped. For homeowners, the best way to save is by purchasing multiple policies with this provider. I received an automatic reply that I would receive a reimbursement check in 7-10 business days. I followed up with another service and he then stated he does not work on metal roofs and couldn't fix it. Do not be fooled by this. Poor technical support. Home Security Co of America is a Fraud. Their customer service is horrible. The company's headquarters is located in Cross Plains, Wisconsin. Your letter has been forwarded to me for review and response HSA apologizes for the frustration Mrand Mrs F * have experienced. On Tuesday evening I still hadn't heard from the assigned contractor, so i called them. What is a consumer to do? HSA was quick to respond and got us a new furnace within 2 days. Repairs were made in a timely manner. This is the Home Security of America company profile. Find out what works well at Home Security of America from the people who know best. Each time I get some on the phone they can't speak English, I was not able to understand them. Customer service contacts and company information. We are now waiting (again, ONE MONTH after moving into our new home) with no word from HSA on when they will be sending the 2nd part to the repair company. Recently Home Security of America was purchased by American Home Shield. How did Brinks Home Security get my Protect America account? What a pain. Save yourself a lot of time and frustration and do not contract with HSA. HSA will not send another vendor because the parts are from Sears. Protect America, Inc. has been providing wireless home security systems since 1992 in both the United States and Canada.
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